Working in call center is often the first serious occupation for graduates. Young employees often do not expect how much the skills gained here can help in developing a number of competences necessary in their further professional career.
So what useful professional attitudes can be learned while working in a call center?
Organizer of Own Work
Focusing on the results, dozens of conversations a day, cases started, which translate into the request of the interlocutors for a later date – all this requires self-discipline, concentration and good organization from the consultants. Keeping working documentation of your work allows you to monitor the undertaken tasks and achieved results on an ongoing basis. Telemarketers have different ways of doing this. Everyone organizes their work in a way that is optimal for themselves.
Each employee must learn to plan his day, keep current notes and set realistic goals. These are important skills that will be useful both during your further professional career and in your private life.
The ability to work in a team is an important competence sought by employers. Every entrepreneur expects that his employees will act as a well-coordinated team, whose members support each other in the implementation of tasks and help each other.
Consultants work in groups of several people and are jointly responsible for the implementation of the assigned tasks. Thanks to the support of colleagues and managers, young sellers quickly learn to work in a team.
Stress resistance is a feature without which it is impossible to work in dynamic enterprises that require the employee to make important decisions independently, react quickly to events and easily adapt to changes.
Fast pace of work, unpredictable situations, impatient interlocutors – this is the everyday life of call center employees. Many hours of conversations with difficult clients help to develop the ability to work under time pressure. Additional support in the development of telemarketers is training in techniques of coping with stress, which takes place periodically in the call center.
A Born Seller
Thanks to the training system for new employees, each of the young telemarketers gains extremely valuable knowledge about sales techniques. It is not only a theory, but above all a practice proven by experienced salespeople, provided with numerous advice and tips. In addition, novice consultants have the opportunity to check their newly acquired knowledge on a daily basis in real situations.
Consultants developing their communication and interpersonal skills achieve better sales results. It is not only about the use of negotiation techniques and ways of dealing with conflict situations, but most of all about subjective contact with another person, the ability to listen carefully and properly define the client’s needs.
Telemarketers know how important a voice is in their work – its timbre, clear diction, nice tone. It is easy to read a sincere and positive attitude towards the interlocutor.
Openness to other people and active listening are the basics of good communication. Conscious improvement of these skills will pay off in the future, because they will be useful in any work that requires contact with people.
Confident of his
Many people are afraid of phone calls for unclear reasons. This fear also accompanies new employees of call centers. For a novice consultant, the biggest challenge is to overcome the barrier of the interlocutor’s reluctance.
Good theoretical preparation and hours spent on telephone conversations with various people help to overcome shyness in dealing with clients and help build self-confidence. Over time, a phone call becomes a form of communication as natural as any other.
Multi Branch Worker
Consultants learn about the mechanisms of operation of various companies by working on numerous projects. It happens that running a campaign, e.g. for a bank, turns out to be interesting enough for the seller that it results in a decision to undertake studies or additional training in this field.
Knowing the specifics of various industries and possible career paths is a particularly valuable experience for people who are just wondering how to manage their professional career.
Working in a call center helps you discover your own potential and get to know your strengths better. This is a great idea for the first step in a career for students or people who have just finished school. A solid training system, coaches’ support and contact with interesting people make this work a valuable professional experience, which is worth sharing in front of future employers.