Real Interact is offering cost effective Call Center pricing. Cost for 24/7 English Chat is $7/Lead.

You will get 24/7 availability, real time communication, chat transcripts, reports and lead forwarding (Email) to name a few features that we offer for your website in that price.

Call Center is beneficial in so many ways:

• It reduces cost.
• It improves customer service.
• Call Center increases sales and ROI
• It earns customer loyalty.
• Call Center support helps keep a record and review information later.

There are many Call Center service providing softwares in the market. The type of software you’ll need depends on the type and requirements of your business, thus there is no best option that would be suitable for every website. A few convenient and effective Call Center tools are:

Call Center : Call Center is a leader in this software industry. It offers attractively designed apps that are easy to use by agents even on the go. Call Center definitely turns visitors into leads.

SnapEngage: SnapEngage offers service to all sizes of business. It offers exclusive add-ons and features which justify its cost. It is also best to use for medical businesses because it is HIPAA compliant.

Call Center Agent: Call Center Agent seamlessly matches many organizational structures, small medium or large. It transforms chats into tickets for easy assignment to agents or departments/groups. You are able to communicate with visitors via chats, calls email and social media. It has been the most trusted Call Center software in 2019.

Call Center enables instant communication with your website visitors via prompt messaging.

Once you sign up with us, our in-house trainers go through your website content to understand what precisely you want to achieve via Call Center. We share script with you for final approval and then start training our resources. After deployment of Java Script to your website, online chat goes live.

It’s pretty simple onwards. When a visitor comes to your website, they can initiate chat with a simple click on the Call Center icon. Our agents greet each visitor within few seconds and start a conversation. Our agents assist the visitor and gather any contact information you’ve asked us to gather. After the conversation ends, chat transcript is sent to your email(s) and lead is sent to your CRM.

Customer service is an integral part of every business especially medium and large scale businesses. In today’s digital world, Call Center is important for websites because it is convenient for customers; they can connect with agent easily, their queries are answered instantly and they don’t have to wait for long. Agents are able to multi-task thus it is cost-effective and it saves time. Call Center provides a competitive advantage over other online websites that provide the same business as you do. Furthermore, Call Center increases sales and also build long term relationships. Satisfied customers hardly switch and also help grow your business by word of mouth.

There is a difference between Chatbot and Call Center. Chatbots are Artificial Intelligent computer programs that answer queries via chat interface, whereas, Call Center is carried out by a human. Although chatbots are responsive, their answers are limited to what they’re programmed to say.

A large number of customers prefer to talk to human beings to get real time answers to their queries. Real Interact gives a human touch to every chat on your website. We provide round the clock Call Center service. This is to ensure that the visitors on your website do not get disappointed by robotic and off the wall response to their queries.

To put it simply, yes it does. Call Center increase conversion rate. More conversion rate means more sales. This is because of the quick and personalized help. There is an increase in the number of consumers who prefer to use Call Center . People do not have to wait for a reply for long or do not want to get an automated response. A human response to their queries gives them a pleasant experience on the website. Visitors are likely to return to the same website that offers Call Center service, this deepens the relationship with the consumer. Repeat customers are also inclined to refer your services to other people which ultimately leads to the growth of business and increased sales.