Inbound & Outbound Call Center Services
Appointment Handling Services
How To Get Started
At Resource Outsource, we make our experience in the implementation and management of all computer applications of the company available to clients, Check out how to get started:
- Sign up
- Our operations / onboarding manager contact to gather requirement for start up
- Assign / train resources based on requirements gathered
- On boarding team will kick starts the project
- After a week, Schedule meeting with client for any feedback and inquiries
- QA Operations Teams Monitor the progress from the day one for continuous coaching and QA
Call Center Pricing
Our Pricing Plans are Cost-Effective
At Resource Outsource, we provide services beyond the traditional telephone customer service, telemarketing, customer loyalty, retention, etc. configuring services tailored to our clients, our central axis being the use and implementation.
We act as a departmental area of our clients’ companies, adapting to the philosophy, values and way of working of each one of them, so that the end client does not perceive us as a call center but as one more department of the company.
We carry out comprehensive management in contact with Clients, covering the different communication channels in the market: telephone, email, SMS, click to call, web collaboration, webchat, social media, etc.
- Cut down cost and overhead for our client and provide them the best experienced resources.
- Ensure services of clients through customized implementations.
- 24/7 Call Center with all operations, Admin, HR, QA, Training.
CLIENTS & PARTNERS
Team Resource Outsource - Richardson, Texas has opened, next two properties are under construction and coming online soon and then Raleigh, NC in December. In 2020 we will have several new properties opening as well. We are growing! Thanks for all you guys do
Adding the chat feature to our website has made it ‘more sticky’ for visitors. We get more inquiries and have increased sales as a result of chat. If you are already investing in SEO/SEM to generate to traffic to your site; why not pay a little more to convert the ‘lookers’ into leads.
Your Live Chat Service allowed us to capture leads we would otherwise have not captured. Very responsive team, and willing to adjust” Thanks, Real Interact!
Real Interact helped us double the original number of enquiries through Live Chat on the ANZ website. We achieved the monthly target 6 out of first 8 months, with Overall increase of Leads by 57%
The Live Chat Service was extremely easy to implement. It runs seamlessly. We do update ours periodically and Real Interact is always very responsive to our requests. If you’re looking for a cost effective, easy chat service, I would recommend Real Interact!
We started using Livechat mid-February and to date, they have already brought us over 100 leads! 28 of those converted to tour appointments and 15 of them leased and moved in!!!! this 53.6% closing ratio proves Livechats value just in the numbers but Adrian and his team have also been great to work with. Any questions or suggestions have been responded to timely and any needed corrections in pricing happen quickly. I would recommend Livechat to anyone looking for additional marketing without the insane pricing that is out there right now!
I cannot even begin to say how fantastic Real Interact is. It's been a learning curve for us, so we've had to add on and customize messaging and content along the way and the brilliant thing about working with Real Interact is their willingness and ability are to adjust and grow along with us.
They are professional on the phone, and we are getting good results.
I came across Real-Interact and reached out in regards to a telemarketer for my small business to do my cold calling. Real-Interact was extremely receptive and let me explain everything in my own words as to what my goal was. Everyone on the team I interacted with was extremely professional, straight forward, prompt and well informed. Within a short period of time the team had my campaign up and rolling with the telemarketer doing an incredible job following my script. I would recommend any business in need of telemarketing services reach out to Real-Interact.
RealInteract helped us greatly increase our call center performance with very professional and proactive staff. Real Interact is very accommodating and always willing to meet and surpass our expectations. We recommend them for any of your business needs. ".
Real Interact has made a real positive influence in my office. We have extreme call demands and they were able to relieve a lot of the receptionist duties that were very challenging to fulfill. I am very happy with the service and plan to continue long term.
Why Outsource Call Center Services
Call center outsourcing is recognized worldwide by all sorts of businesses to promote and market their business. Need to outsource outbound call center services and inbound call center services has increased because it is a cost effective and a proven strategy to get more sales and also for providing better customer support.One of the most cost effective technique is to outsource call center services. That’s why many organizations outsource their telemarketing and sales department to BPOs.
Outbound Call Center Services
Outbound sales call center providers make calls to customers with an intention to improve sales of client’s products or services. At Resource Outsource, we have outbound sales call center with most professional and experienced call center agents who have expertise in outbound call center services. The customer care representatives that we have are industry professionals who definitely will prove to be a good return to your investment (ROI). We as an outbound call centers are focused on sales and other services include:
- Lead Generation
- Appointment Scheduling
Inbound Call Center Services / Customer Service
Inbound call center services function in an opposite manner than outbound call center. Inbound call center take care of incoming calls from customers and mainly deal with services and product’s support.Having inbound call center is a challenge for many businesses in terms of cost of hiring qualified staff and up keeping of infrastructure. With our call center outsourcing services, you’ll be cutting down your costs of training, facility cost and cost of insurance and many more benefits that come with it.At Resource Outsource, we handle calls of customers on behalf of our clients and we make it sure that the actions abide by service level agreement. Our inbound call center services include:
- Call Answering
- Technical Support
- Inquiry Handling
- Customer Support
Give us a call, send us an email or a letter - or drop by to have a chat. We are always here to help out in whatever way we can.